Cared for, from our hands to yours

We understand that purchasing fine jewelry and gemstones is a meaningful investment. If your purchase is not quite right, we are here to help.

Because certain pieces are created specifically for individual customers, the following items are generally considered final sale:

To begin a return, please contact us by email at customerservice@forzonofinejewelry.com or by phone at (315) 953-4090.

Please include your order number, the item you wish to return and the reason for your request. Our team will review your request and provide return instructions.

Due to the value and nature of fine jewelry, we strongly recommend that all returned items are shipped using a fully insured, trackable service with signature confirmation. Unless otherwise agreed or required by law:

If an item arrives damaged, defective or incorrect, please contact us before arranging a return so that we can provide suitable instructions and determine the appropriate shipping arrangements.

Once your returned item has been received, it will undergo an inspection to confirm its condition, authenticity and eligibility. If approved, your refund will be issued to your original payment method.

We reserve the right to decline a discretionary return that does not meet the published eligibility conditions, subject to applicable consumer protection laws.

Every item is carefully inspected before leaving Forzono Fine Jewelry. If your order arrives damaged, defective or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery, so we can investigate promptly.

We will review the matter and work with you to arrange an appropriate resolution, which may include repair, replacement or refund. The suggested 48-hour reporting period does not limit any rights you may have under applicable law.

We aim to deliver eligible in-stock and standard-order jewelry within 7–10 business days of order confirmation. This timeframe includes order preparation, receiving and inspecting merchandise where necessary, packaging and final shipment.

Business days exclude weekends and recognized public holidays. Delivery estimates are not guaranteed. Custom, made-to-order or specially sourced items may require additional time, which will be communicated before purchase or during the ordering process.

Unlike retailers who ship products directly from third-party suppliers, Forzono Fine Jewelry personally manages the final preparation and dispatch of customer orders. Our process includes:

This approach allows us to maintain greater oversight of the quality and presentation of every order.

All shipped jewelry and gemstone orders are sent using a secure delivery service that includes:

Although we make every effort to meet our estimated delivery timeframe, delays can occasionally occur due to supplier availability, carrier operations, severe weather, public holidays or other circumstances beyond our control.

If we anticipate a delay, we will contact you with updated information and any cancellation or refund options required by applicable law. If your order has not arrived within the expected timeframe, please contact us so we can investigate.

If your tracking information indicates that your package has been delivered but you have not received it, please contact us promptly. We will assist with reviewing the delivery information and opening an investigation with the shipping carrier where appropriate.

Because our shipments are insured and require signature confirmation, we can use the available carrier records to help investigate delivery issues. Any refund or replacement will be determined following investigation and in accordance with applicable law.

If you need to change or cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate changes before an order has entered preparation or production.

Custom-designed, personalized and specially manufactured items may not be eligible for cancellation once production has begun, subject to the terms disclosed at purchase and applicable law.